Frequently Asked Questions

We do our best to make sure you get to see your provider at the time of your scheduled appointment. However, there are times when we may run behind schedule, but we do try our best to see you as soon as possible.

No, we are also a walk-in clinic, but please note as a walk-in patient you will have to wait while we take our scheduled appointments in first.

Yes, depending on the nature of the medication and subject to agreement with the provider.

P.A stands for Physician’s Assistant. P.A’s have several years of medical school training after college and practice medicine under a licensed Physician. They can perform routine exams, diagnose and treat illness, order and interpret tests, and prescribe most medications.

N.P. stands for Nurse Practitioner. An N.P is a nurse that has expert knowledge in specialties. N.P.’s must also train and qualify to work under a physician’s practice.

A deductible is the amount you pay for health care services before your health insurance begins to pay. Expenses that are not covered by your health insurance policy will not be applied to your deductible.

The calendar year begins January 1st and ends December 31st each year.

Coinsurance (rate of payment) is the percentage of the covered expense you are responsible for after you have met your deductible. For example, if your coinsurance is 20% up to $500, your insurance will pay benefits at 80% of covered expenses up to $500. Then your insurance will pay 100% of your covered charges, up to the policy maximum. You are responsible for the 20% amount that -your insurance does not pay.

A copayment is the amount you pay for each prescription drug or physician’s office visit you have. Copayments are due at the time of service at each office encounter you have with a physician/medical provider.

Individual out-of-pocket expenses are your deductible and coinsurance added together. In other words, it is the maximum you will have to pay – per person, per calendar year – in deductibles and coinsurance.

A family out-of-pocket expense is your deductible and coinsurance added together- for your whole family. It is the maximum you would have to pay per person, per calendar year, no matter how many members of your family need health insurance benefits.

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